Refund policy

Refund and Return Policy

Last Updated: September 30, 2026

Thank you for shopping at Zunzun Mira. We want you to be completely satisfied with your purchase. Please read this policy carefully before contacting us with a return or refund request.

1. Return Request Window

You have 30 days from the date of delivery to submit a return request. Requests submitted after 30 days will not be accepted.

2. How to Request a Return

Do not ship any item back without contacting us first. Because our products may be fulfilled by different suppliers and fulfillment centers, return addresses vary by order. Returning an item to the address printed on your shipping package may result in the item being lost or the return being rejected.

To start a return, contact us at:

Email: zunzunmira@gmail.com

Please include your order number, the item(s) you wish to return, and the reason for the return. We will respond within 2–5 business days with return instructions and the correct return address.

3. Return Eligibility

To be eligible for a return, items must be:

Unused, unworn, and in their original condition
In the original packaging with all tags, accessories, and components included
Requested within 30 days of the delivery date

4. Non-Returnable Items

The following items are not eligible for return:

Opened or used personal care, beauty, hygiene, or self-care products
Final sale or clearance items marked as non-returnable at the time of purchase
Downloadable or digital products
Gift cards
Items damaged due to misuse, improper handling, or normal wear and tear

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, contact us within 30 days of delivery and include:

Your order number
A clear description of the issue
Photos or video showing the damage, defect, or incorrect item

We will review your claim and provide an appropriate resolution based on the circumstances and applicable law, which may include a replacement, store credit, or full refund at no additional cost to you. You will not be required to return the item in all cases.

6. Missing Items

If your order is missing an item, contact us within 30 days of delivery. Please note that some orders arrive in separate packages due to multiple suppliers or fulfillment centers. We recommend waiting for all packages before contacting us. If an item is confirmed missing, we will arrange a replacement or issue a refund.

7. Return Shipping

Defective, damaged, or incorrect items: Zunzun Mira will cover return shipping costs or provide a prepaid return label where applicable.
Change-of-mind returns: The customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit during the return.

Original shipping charges are non-refundable unless the return is due to our error.

8. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. For approved refunds, Zunzun Mira will process the refund to your original payment method. The time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

If you have questions about the status of your refund after it has been processed, please check with your bank or payment provider first, then contact us at zunzunmira@gmail.com.

9. Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please return your original item (if eligible) and place a new order.

10. Order Cancellations

You may request to cancel your order by contacting us as soon as possible after placing it. We cannot guarantee cancellation once fulfillment or shipping has begun. If your order has already been processed or shipped, it cannot be cancelled and must go through the standard return process after delivery.

11. Lost Packages

If tracking shows your package is in transit but has not arrived within a reasonable timeframe, contact us at zunzunmira@gmail.com and we will open an investigation with the carrier. We are not responsible for carrier delays but will assist in resolving the situation.

12. Packages Marked as Delivered but Not Received

If your tracking shows "delivered" but you have not received your package:

Check around your delivery location, with neighbors, and with building management.
Wait 24–48 hours, as carriers sometimes mark packages as delivered prematurely.
If the package still cannot be located, contact us within 7 days of the marked delivery date.

We will review these cases based on available tracking information, carrier records, the circumstances of the order, and applicable law, and will work with you to reach an appropriate resolution.

13. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout. If you realize you entered an incorrect address, contact us immediately. We will do our best to update the address before shipment, but we cannot guarantee changes once the order has been fulfilled. If a package is returned to us due to an incorrect address provided by the customer, the customer may be responsible for re-shipping costs.

14. Refused or Undeliverable Packages

Packages that are refused by the customer or returned as undeliverable due to an incorrect address or repeated failed delivery attempts will not have original shipping charges refunded. Additional shipping costs may apply if re-shipment is requested.