Shipping policy
Shipping Policy
Last Updated: September 30, 2026
Thank you for shopping at Zunzun Mira. Please read this Shipping Policy carefully so you know what to expect after placing your order.
1. Shipping Destination
We currently ship to addresses within the United States only.
2. Order Processing Time
Orders are typically processed within 1–3 business days of purchase. Processing includes verifying your order, confirming payment, and preparing your items for shipment. Processing time is separate from and in addition to shipping and transit time.
Orders are not processed or shipped on weekends or public holidays. During high-demand periods, processing times may be longer than usual. Processing times may also vary in circumstances outside our reasonable control.
Once your order has been processed and handed off to a carrier, you will receive tracking information where available.
3. Estimated Delivery Time
After processing, orders within the United States typically have an estimated delivery timeframe of approximately 5–12 business days. This is an estimate only and is not a guaranteed delivery date.
Actual delivery times may vary depending on the product, supplier, fulfillment location, your destination, the carrier, and other factors outside our control. Because we work with third-party suppliers and fulfillment centers, delivery timelines may differ by product and order. If a different estimated delivery timeframe is provided for a specific product or order during checkout, that estimate applies to that order.
4. Shipping Costs
Applicable shipping charges, if any, will be calculated and clearly displayed at checkout before you complete your purchase. The amount shown at checkout is the shipping cost you will be charged.
5. Tracking Your Order
When your order ships, you will receive a shipping confirmation with tracking information where available. Please note that tracking updates may take some time to appear after your order is first scanned by the carrier.
If you have not received tracking information within a reasonable time after placing your order, please contact us at zunzunmira@gmail.com.
6. Multiple Packages
If your order contains products from different suppliers or fulfillment centers, your order may arrive in separate packages at different times. You may receive multiple tracking numbers for a single order. This is normal for our fulfillment model and does not indicate a problem with your order.
7. Accurate Shipping Address
You are responsible for providing a complete and accurate shipping address at checkout. Please double-check your address before completing your purchase.
If you realize you have entered an incorrect address, contact us immediately at zunzunmira@gmail.com. We will do our best to update your address before your order ships, but we cannot guarantee that changes can be made once fulfillment has begun. If a package is returned due to an incorrect address provided by the customer, additional shipping costs may apply for re-shipment.
8. Delayed Packages
If your package has not arrived within the estimated delivery timeframe, please check your tracking information for the latest update. If your order appears significantly delayed or tracking has not updated for an unusual period of time, please contact us at zunzunmira@gmail.com and we will work with you and the carrier to investigate and resolve the situation.
9. Lost Packages
If your tracking information has not updated for an extended period and your package appears to be lost in transit, please contact us at zunzunmira@gmail.com. We will open an investigation with the carrier on your behalf.
We will review lost package claims based on available tracking information, carrier records, the circumstances of the order, and applicable law, and will work with you to reach an appropriate resolution.
10. Packages Marked as Delivered but Not Received
If your tracking shows your package as "delivered" but you have not received it, we recommend taking the following steps:
- Check around your delivery location, including your mailbox, porch, building entrance, and with neighbors.
- Check with other members of your household.
- Wait 24–48 hours, as carriers sometimes mark packages as delivered slightly before they arrive.
- If the package still cannot be located, contact us within 7 days of the marked delivery date at zunzunmira@gmail.com.
We will review these cases based on available tracking information, carrier records, the circumstances of the order, and applicable law, and will work with you toward an appropriate resolution.
11. Undeliverable and Refused Packages
If a package is returned to us as undeliverable due to an incorrect or incomplete address, repeated failed delivery attempts, or because the package was refused at delivery, original shipping charges will not be refunded. Additional shipping costs may apply if re-shipment is requested.
If you believe your package was returned due to a carrier error, please contact us and we will review the situation.
12. Damaged Packages
If your order arrives damaged, please contact us within 30 days of delivery at zunzunmira@gmail.com and include:
- Your order number
- A description of the damage
- Clear photos or video showing the damaged item and packaging
We will review your claim and provide an appropriate resolution in accordance with our Refund and Return Policy. Please do not discard the damaged item or packaging until your claim has been resolved.
For complete information about returns, refunds, and damaged or defective items, please refer to our Refund and Return Policy, available on our website.
13. Carrier Delays and Events Outside Our Control
We are not responsible for shipping delays caused by carriers, weather events, natural disasters, public health emergencies, or other circumstances outside our reasonable control. However, we will assist you in tracking your order and resolving any issues that arise.
14. Contact Us
If you have any questions about your shipment or this Shipping Policy, please contact us at:
Zunzun Mira 📧 zunzunmira@gmail.com
This Shipping Policy applies to orders placed through the Zunzun Mira online store and is consistent with our Terms of Service, Refund and Return Policy, and Privacy Policy.